Privacy Policy

Privacy Policy

Introduction

Welcome to https://flood-insurance-phoenix.livebursts.com (hereafter referred to as “Flood Insurance Phoenix,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details the ways in which we collect, utilize, and safeguard your personal data, adhering to international standards and regulations, including but not limited to PIPEDA (Canada), Law 25 (Quebec), GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://flood-insurance-phoenix.livebursts.com
  • Any mobile applications or software we offer
  • Online services and products provided by Flood Insurance Phoenix
  • Interactions between users and our digital platforms

Please note that this policy does not extend to external websites, apps, or services accessed through links on our platform. These third-party entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • When you sign up and use our applications and services as an authorized user.
  • During your visits to our websites linked to this policy.
  • When you receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and registration data.
  2. Payment Information: Data related to transactions, including payment method details, billing addresses, and purchase history.
  3. Financial Information: This may include bank account numbers, investment portfolios, or other financial records, used for processing payments and managing services.
  4. Purchase Information: Details about products or services you’ve purchased from us, including quantities, dates, and transaction amounts.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback: Comments, reviews, and suggestions you provide to improve our products and services.
  8. Social Media Information: Data from social media platforms when users choose to log in or share content through these sites.
  9. Product Information: Details about the insurance plans or products you’ve shown interest in or purchased on our platform.

We collect this data through multiple channels, including direct user input, automated tracking technologies (like cookies and device identifiers), and third-party partnerships.

Cookies

Flood Insurance Phoenix uses cookies to enhance user experience and improve analytics. Cookies are small text files stored on your browser or device, serving various purposes:

  • Strictly Necessary: These cookies enable core functionalities like login, account management, and security measures.
  • Preferences: They remember your preferences, language settings, and customization choices.
  • Analytics: Used to gather statistical data about user behavior, helping us understand how our platform is used and improve its performance.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected or as required by applicable laws. Once these purposes are fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

Flood Insurance Phoenix implements robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for data at rest and in transit to ensure secure communication.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access sensitive information.

User Rights (Depending on Your Location)

The rights available to you may vary based on your geographical location. In general, users are entitled to:

  • Access and request rectification of their personal data.
  • Request the erasure or deletion of their data under certain circumstances.
  • Restrict processing of their data in specific cases.
  • Portability of their data, allowing them to move it from one service provider to another.
  • Object to the processing of their data for specific purposes.
  • Non-discrimination, meaning they cannot be treated unfairly due to exercising their privacy rights.

To exercise these rights or seek further information, please contact our dedicated privacy team using the details provided below.

Changes to Policy

Flood Insurance Phoenix reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please contact us: